Dr. Rick Voyles - Professional Development USA LLC

Rick has over 20 years executive coaching experience with managers and CEO’s in government agencies and companies like CDC, US State Department, AT&T, Georgia Power, IRS and DOD to list just a few.
He started his first business in 1990, Dudemus, LLC as a speaking and training professional.
In 2001 he launched a training and consulting company as Co-founder and President. He sold this company to his business partners in 2013.
As Founder and CEO, Rick opened the doors to the Divorce Center of Atlanta in 2011.
Then in 2014, Rick merged DCA with Center for Dispute Solutions broadening his market base to include organizational and workplace disputes, training multidisciplinary adult learners to become effective mediators and managers of conflict.

Rick’s credits include program design for a Conflict Managers certification training with a focus on workplace and human resource issues.
He also designed the Performance Documentation Instrument, used to promote a collaborative review process for employee evaluations, making the dreaded and frequently delayed task of employee evaluations easier and effective for targeted behavior change.
Considered an expert in conflict resolution and negotiation skills, Rick is often called on to facilitate interventions for high risk situations.
He has extensive experience facilitating dialogue around cross-cultural conflict, as well as race and community relations.
His experience affords him the skill to navigate tense and angry workplace diversity and inclusion dynamics.

Rick is an approved provider/trainer in the court mediation programs in Georgia, as well as a contractor for mediation services with the Federal Government. His expertise in both the state and federal mediation programs, as well as over 20 years of experience resolving conflict in the courts, finding solutions to disputes in the workplace and settling complex EEOC issues makes him the best choice for the any application of dispute resolution processes.
He has trained federal employees, including US Forest Service, IRS and US State Department (to list just a few) in mediation, advanced mediation, and conflict resolution skills. Currently, he provides conflict training for Dekalb County and Gwinnett County courts, as well as teaches in the M.A. and Ph.D. programs at local universities.
Rick periodically serves as an adjunct professor at Universities and Business Schools teaching adult learns in their M.A. and Ph.D. programs on business and organizational leadership.
Rick has traveled internationally, developing tactical plans for increasing productivity and improving conflict management skills for both corporate, federal and non-profit leaders.

His book “Understanding Conflict: What are we fighting for?” has received high praise in the world of conflict management for its positive impact on building healthy personal and professional relationships, as well as productive work environments.
With success from his first book, Rick went on to write, “Understanding Conflict: What are we fight for? A Resource for the Military Family.”
His most recent book, “The Understanding Trap: How Attempts to Correct Misunderstandings can Escalate Conflict,” is also being received very well for going far beyond the typical communication skills offered in most conflict resolution models and providing proven practical skills that are both effective and simple to learn.
Rick has customized and written multiple training manuals for Leadership training, Conflict Training and Management Trainings for various corporate, federal and non-profit organizations and agencies.

Rick is a father to 3 adult daughters, step-father to 3 adult step-daughters and grandfather to 2 grand-daughters, one female toy poodle and one female lab-mixed.
He is husband for Janet Fluker, an LPC with specialties in couples counseling and working with families where addiction is destroying personal and professional relations.
Rick is a long-time Doctor Who fan.
He likes the mountains better than the beach, running streams better than the surf, trails and hiking better than boats and water.
Rick likes reading and movies for escape. His all-time favorite movie is the first Matrix movie with the first Pirates of the Caribbean movie coming in a very close second.

Professional Development USA, LLC